Accessibility Statement

Merley Insurance merleyinsurance.com Effective Date: April 10, 2026

Merley Insurance ("we," "us," "our") is committed to making merleyinsurance.com accessible to all visitors, including people with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable U.S. accessibility laws, including the Americans with Disabilities Act (ADA).

What We Are Doing

  • We regularly review our site design and content to improve accessibility and compatibility with assistive technologies such as screen readers and keyboard-only navigation.
  • We test pages using automated tools (e.g., WAVE, Axe) and manual checks on common browsers and mobile devices.
  • We maintain accessible formats of key content, including text-based pages, alt text for images where possible, and headings and link text written for clarity.
  • Where third-party content or embedded features limit accessibility, we work with providers to improve accessibility or provide an accessible alternative.

Known Limitations and Ongoing Work

Some older content or third-party embeds may not fully conform to WCAG 2.1 AA. We are identifying and addressing issues on an ongoing basis. If you notice content that is not accessible to you, please let us know.

Request Assistance or Report an Issue

If you have difficulty accessing any part of this Site, need content in an alternative format, or wish to report an accessibility barrier, please contact us:

Email: [email protected] Phone: 574-498-3877 (leave a voicemail if no answer) Mail: Merley Insurance, 5880 W 600 S, Claypool, Indiana 46510

When contacting us, please include:

  • The URL of the web page where you encountered the issue
  • A description of the accessibility problem
  • The format in which you would like the content provided
  • Your preferred contact information

We will acknowledge receipt of your request within 2 business days and aim to provide a resolution or workaround within 5 business days. If we need more time, we will explain why and provide an estimated completion date.

Accessibility Coordinator

We have designated an accessibility coordinator to oversee accessibility efforts and respond to requests. To contact the accessibility coordinator directly, email [email protected] with "Accessibility Coordinator" in the subject line.

Compatibility and Assistive Technology

Our Site is designed to be compatible with current major web browsers and common assistive technologies. If you experience problems with a particular browser or assistive tool, please include that information when you contact us so we can investigate.

Third-Party Links and Documents

Documents or plugins linked from our Site — such as carrier brochures, third-party PDFs, or external resources — may not be fully accessible. Where possible, we will provide accessible alternatives upon request.

Ongoing Review

We review this Accessibility Statement annually and update it as we make improvements to the Site. This statement does not create legal rights but describes our ongoing commitment to accessibility.

Formal Complaints

We encourage you to contact us directly first so we can work to resolve any accessibility issues promptly. If you wish to file a formal complaint, you may also contact the U.S. Department of Justice's Civil Rights Division or consult a licensed attorney.

Last Updated: April 10, 2026